Creating a connected industry is the main promise of the fourth industrial revolution. Its goal is to apply digital transformation to the entire industry supply chain. However, applying this will push the manufacturers to get out of their comfort zones of predefined “successful” processes to be able to adapt to the market since these processes are becoming more and more complex for their frontline workers, who are still unfamiliar with these new technologies, and thus afraid of it.
Lots of concerns are rising with this sped up change, so the question becomes:
how do we innovate and leave humans at the center?
Humans are visual learners by nature, our first experience and discovery of our surroundings are through 3D (physical hand interactions). Images and text are only means of communication humans use to interact with each other. They abstract the true nature of things and sometimes even distort it. For example, manuals who are aimed to help end up confusing even more and lead to a 70% churn rate. They even tend to cause serious injuries especially when a user is using the product for the first time.
At Onboard, we aim to empower inventors and users to communicate humanly. Inventors who are engineers or product designers should be able to communicate their ideas. These ideas are to be understood by the users, the operators, and the customers in the most humane way possible, 3D.
How this digital transformation can benefit the industry?
3D brings the flat ideas of 2D to life which automatically improves the overall performance of the industry. According to The Global Digital Transformation Survey Report 2020, 75% of the responders thought that digital transformation has a positive outcome on their business. 3D manuals help identify problems earlier and pinpoint what exactly customers are struggling to understand. This saves the company millions of dollars by fixing what is confusing to customers as soon as possible. Thus, no money nor time is lost on long exhausting training sessions since the manuals are already interactive and immersive enough.
What is the added value of “truly” digitizing manuals and documents for consumers
Making a 3D manual for each product or process will help greatly the person executing. Indeed, it is easier to see the different parts, to know how to use it, and what to do exactly. It saves valuable hours by reducing the time spent trying to decipher the so-called digitally transformed 2D image displayed on a tablet. More engagement and better user experience are guaranteed since 3D helps match the reality of the consumer.
These manuals and documents are also accessible via an application or a web platform. This enables users to see the different components and follow the instructions allowing them to carry out their work efficiently. They can even streamline exchanges in real-time via augmented reality.
In conclusion, capturing reality on an image or a video is not a digital transformation that is merely creating a digital representation fixed in time. However, using 3D as visual communication is, when coupled with the power of the cloud. Having you onboard with us ensures that you will digitize your user manuals the right way. Most importantly, you’ll provide your customers with the best user experience, all whilst learning from them.
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