No one can deny the excitement we all feel when we receive at our doorsteps a box containing the product that we bought and we are eagerly waiting for. We take the box, rush inside, open it, and here comes the disappointment. Parts scattered everywhere like the pieces of a puzzle and a sad-looking paper the so-called “Instruction manuals”.
We start to assemble but fail miserably. We are stuck with the dilemma of wanting to test the product as soon as possible and the fear of committing errors and ruining it. Now hours have passed, and you are still trying to decipher a piece of paper that has illustrations of parts you can’t even distinguish between one another.
And here comes your savior, a knight in shining armor, a 3D manual. Your product is in front of you looking as close to its real form as possible with a step-by-step demonstration of how to build it.
Educating your customers on how to assemble, use, maintain, and repair your product is crucial. However, the traditional way of providing this support is obsolete.
Everything wrong with instruction manuals:
The first apparent problem with paper manuals is in its expression “PAPER”. The environment is already suffering from enough problems to burden it with manuals that no one reads or cares about anymore. We all toss them somewhere and start assembling while hoping for the best. It is very boring and noneducative that the intended solution has turned into a problem.
In a business context, this mean of communication is not profit friendly. From printing hundreds of thousands of documents in multiple languages to hiring someone to answer the never-ending support calls and someone else to train and teach operators on how to get accustomed to a machine, the whole process is overwhelmingly costly and time-consuming.
Added to that manuals are OLD. How come every step of creating a product has been innovated and technology has been implemented in it but not with customer support? Why do we still need to use an outdated method? Simply the equation of what sellers are offering and the user guide don’t hold anymore. They are not in the same league. It is like selling someone a smartphone and then asking him/her to plug it to a network cable. What is the point?
All these flaws and more are exactly what 3D solves.
The added value of 3D manuals:
Added value for users:
3D is immersive, interactive, and intelligent. It helps you visualize the product, understand, and distinguish each part. It guides you on how to build the device all while saving the planet. The instructions are clear and free of confusion.
With this technology, you can rotate your object, and zoom in on every detail. Expand the view and get a clear idea of what to use and where to use it exactly. Few minutes and voila your product is assembled and ready for you to enjoy it.
Added values for inventors
Businesses will create 3D manuals that even the marketing team can benefit from them. They can market their product in the most efficient and close to reality way possible. Inventors can communicate their ideas to the users, the operators, and the customers, or any consumer without ambiguity.
Companies won’t need to answer tedious calls and train employees while assuring that no customers are lost and no machine operators are suffering from fatal injuries. They will gain insights from the data they accumulate about what is a source of confusion for the customers. Thus, they will improve the quality of their products by knowing what to get rid of and what to keep.
This will save precious time while generating profit since as known-time is money- and companies will be cutting the unnecessary costs generated by creating paper guides.
We at onboard have created a platform in which companies can create manuals for their customers in a safe way while gaining important information. As a consumer, you use it by searching for what product you are trying to build. After that, we guide you with very engaging step-by-step tutorials to build it.
In conclusion, a user manual is from the past and has long lost its value. It is important to acknowledge that interactive 3D manuals are the future of this form of communication since they are efficient, engaging, and cost-effective. Thus, let’s get you Onboard, and let’s make receiving a new product great again.